Returns & Refunds policy

All Personalized & Custom Products

Final Sale - all items are Final Sale if you have an issue with your item please contact us so we can address the issue for you!!

Christmas Items Shipped With: Free Untracked Lettermail - (May Arrive After Christmas. Choose Pickup, Delivery, or Tracked to Guarantee Christmas Arrival)

Will not be refunded if they arrive after Christmas. Use this shipping method at your own discretion.

Missing Packages

If the postal service has indicated that the package has been delivered but you have not received it, a case must be opened with the postal service (we can assist in this process).

As the seller of your item we do everything to get the package to you safe and sound. We ship with the address provided and by the production date listed on the product listing.

Once it has arrived at the post office they are directly responsible for shipping and all costs relating to missing packages and we cannot refund without their notice.

Some people are currently ordering online and scamming companies by claiming their packages never arrived. Following this process protects us and our customers from these people.

Refunds due to late pickups
No refunds or cancellations accepted once production has started on your order. Due to the nature of the product being made on demand. If an item has not been picked up by 3 months, this item becomes our property and no refunds are issued. All items must be picked up within 3 months of your order.